In the past year or so I have been training a very good new CNC Administrator.  He’s been working with IT and World for quite a long time and is very good at picking up new things.

In doing this, sometimes I have to think back and try and see things from a more innocent, un-jaded view.  Also, I try to think about what has helped me the most in learning this complex, overly-convoluted architecture?

There are the obvious answers:

• Experience
• Terminology (this was huge for me)
• EnterpriseOne SysAdmin classes
• Loyal participation in JDEList
• Etc.

However, one of the things that helps me the most when troubleshooting an issue that can’t be resolved by the normal logs and error messages is…

having a development background and the E1 developer classes.

Why?  Well, as a Systems Administrator, I think I see how the system works a little better than a developer.  As a developer, I am able to use the tools to logically follow the process of an application or UBE from beginning to end.

I’m sure others can put this a lot more eloquently than I, but you get the idea.

What do you think?  What skill helps you out the most when troubleshooting difficult issues?