I got this email this morning:

Dear JD Edwards EnterpriseOne Customer,

During the recent COLLABORATE conference Oracle President Charles Phillips announced that Oracle will waive first year Extended Support fees for certain product lines. This includes 8.11 and 8.11 SP1 for JD Edwards EnterpriseOne.

What is Extended Support?
Many JD Edwards legacy programs are supported under Oracle’s Lifetime Support Policy. This means that when Premier Support ends, you may continue to receive updates, and legislative and regulatory fixes for an additional three years under Oracle’s Extended Support. Please be sure to review Oracle’s Lifetime Support Policy for details regarding each JD Edwards release.

How Does this Affect You?
All customers currently using JD Edwards EnterpriseOne 8.11 and 8.11 SP1 will have the first year of their Extended Support fee waived. After that you will have the option of continuing your Extended Support service, and can contact your Support Sales representative to initiate the purchasing process.

For more information, please review the following article on MetaLink 3, NOTE: 778948.1, or contact Global Customer Support for further questions.

I wonder if you still get the HelpDesk101-type support when you first call?  I’m not trying to be negative, but you know what I mean:

• Have you applied all the ESUs?
• Have you modified the object?
• Are you on the latest Tools Release?
• Could you send me a full set of logs for both the web server and the enterprise server? – Yeah, sure. Have funning going through 2 GB of TEXT!

Anyway, it may be a good deal.