We had a user submit an issue last week that was a little baffling.

User: “When I try to access an application in EnterpriseOne all I get is the processing image.”

Us: “Does the ‘processing’ ever go away?”

User: “No.  It just sits there.”

Us: “um, ok. Let us do some checking and we’ll get back to you.”

Our PC support staff was able to remote into the PC and found that there was an “element not found” Javascript error.

The error was fixed by modifying the following registry entry:

HKEY_CLASSES_ROOTTypeLib{EAB22AC0-30C1-11CF-A7EB-0000C05BAE0B}1.1win32

Replace the current value on the default setting from:

"C:WINDOWSsystem32shdocvw.dll"

to

"C:WINDOWSsystem32ieframe.dll"

We didn’t have to reboot for this setting to take effect, but you may have to.